Privacy Policy

1. Introduction

LocalEdgeIT Services & Consulting ("LocalEdgeIT," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Sign up for our newsletter or communications
• Engage with our IT services
• Contact us via phone, email, or other means

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Job title and professional information
• Technology infrastructure and IT needs information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our IT services
• Responding to your inquiries and providing customer support
• Communicating with you about our services, updates, and promotional offers
• Processing transactions and managing billing
• Analyzing usage patterns to improve our website and services
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations
• Protecting our rights, property, and safety, and that of our clients

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Cloud hosting providers
• Email service providers
• Payment processors
• Analytics services
• CRM platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.4 Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Client Data Protection

As an IT services provider, we may have access to sensitive client data and systems. We are committed to:

• Maintaining strict confidentiality of all client information
• Implementing appropriate security controls for client environments
• Following industry best practices for data protection
• Complying with relevant regulations such as HIPAA, PCI-DSS, and others as applicable
• Executing appropriate confidentiality and data protection agreements

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

You have certain rights regarding your personal information:

8.1 Access and Correction

You may request access to the personal information we hold about you and request corrections to any inaccurate information.

8.2 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

8.3 Data Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

8.4 Do Not Track

Some browsers have "Do Not Track" features. Currently, our website does not respond to Do Not Track signals.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us using the information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Compliance and Certifications

LocalEdgeIT is committed to maintaining compliance with relevant data protection regulations and industry standards. Our team regularly undergoes training on data privacy and security best practices.