IT Support & Helpdesk Services for Boulder Businesses

Fast, reliable technical support when you need it. Remote and on-site assistance for Boulder's tech-forward companies with average response times under 15 minutes.

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<15 Min Response
Slack Integration
Remote & On-Site
Boulder IT Support

Comprehensive IT Support for Boulder Companies

Tech-savvy support that understands your workflows and gets you back to work fast.

Remote Helpdesk

Fast remote assistance via phone, email, chat, or Slack. Most issues resolved within minutes without leaving your desk.

On-Site Support

Local Boulder technicians available for on-site visits when needed. Hardware installations, network setup, and hands-on troubleshooting.

Emergency Support

Critical issues? We're available 24/7 for emergencies. Server down, network outage, or security incident—we respond immediately.

Software Support

Help with Office 365, Google Workspace, Slack, Zoom, and business applications. Setup, training, and troubleshooting.

Hardware Support

Desktop, laptop, printer, and peripheral support. Hardware procurement, setup, repair, and replacement coordination.

Network Support

WiFi troubleshooting, VPN configuration, network performance optimization. Keep your remote and hybrid teams connected.

New User Onboarding

Seamless onboarding for new employees. Account setup, equipment provisioning, and orientation—all handled smoothly.

Training & Documentation

User training sessions and IT documentation. Empower your team with knowledge and self-service resources.

Support Your Way: Modern Communication Channels

We meet you where you work. Choose the support method that fits your workflow.

Slack Integration

Add our support bot to your Slack workspace. Create tickets, get updates, and chat with technicians without leaving Slack.

Email Support

Send detailed requests via email. Automatic ticket creation and tracking ensures nothing falls through the cracks.

Phone Support

Call our helpdesk for immediate assistance. Speak directly with knowledgeable technicians who can solve issues in real-time.

Client Portal

24/7 access to our support portal. Submit tickets, track status, view history, and access knowledge base articles.

Remote Control

Secure remote access for hands-on troubleshooting. Watch as we fix issues in real-time on your screen.

On-Site Visits

Schedule on-site support in Boulder when remote isn't enough. Hardware work, network installations, and face-to-face assistance.

Fast Response Times That Keep You Productive

We understand downtime costs money. Our support SLAs ensure you get help when you need it.

Standard Support Response Times

  • Critical Issues: 15 minutes or less
  • High Priority: 1 hour
  • Medium Priority: 4 hours
  • Low Priority: Next business day

What Qualifies as Critical?

  • Server or network outages affecting entire team
  • Security incidents or suspected breaches
  • Email system failures
  • Business-critical application failures
  • Data loss or corruption

Why Boulder Companies Love Our Support

  • Tech-Savvy Team: We understand dev workflows, cloud architecture, and modern tools
  • No Outsourcing: All support handled by our Boulder-based team
  • Proactive Monitoring: We catch issues before they become tickets
  • Unlimited Tickets: No per-ticket fees or support caps
  • Knowledge Transfer: We document solutions and train your team
  • Startup-Friendly: We move fast and understand urgency

Transparent IT Support Pricing

Flexible options from on-demand support to unlimited helpdesk services.

Pay-As-You-Go

$150/hour

No contract required

  • Perfect for occasional needs
  • Remote & on-site support
  • 1-hour minimum
  • Billed in 15-min increments
  • No setup fees
Get Started
Most Popular

Helpdesk Bundle

$500/month

Up to 10 users

  • Unlimited remote support
  • Email & phone support
  • Slack integration
  • Ticket tracking portal
  • Knowledge base access
  • 4-hour response time
  • On-site at $150/hr
Get Started

Full Support

Included

With Managed IT Services

  • Everything in Helpdesk
  • 15-minute response time
  • 24/7 emergency support
  • Proactive monitoring
  • On-site visits included
  • Dedicated account team
  • See Managed IT pricing
Learn More

Need IT Support Right Now?

Our Boulder team is ready to help. Get fast, expert assistance today.

Request Support Call (720) 239-2809

Get IT Support Today

Contact us for immediate assistance or to discuss your support needs.

Contact Information

Service Area

Boulder, CO
Serving Greater Boulder Area

Support Hours

Monday - Friday: 8am - 6pm
24/7 Emergency Support Available